Service Level Agreement (SLA)

1. Service availability commitment

Tapbound strives to maintain an aggregate uptime of 99.9% for our core web platform, build dispatch engine, and developer APIs, excluding scheduled maintenance windows.

2. Scheduled maintenance

We perform regular platform updates and database maintenance to ensure optimal performance and security. Scheduled maintenance is announced in advance on our System Status page.

3. Support response targets

Our support team provides ticket-based support for all active accounts:

• Critical Incidents (Platform Outages): Initial response within 2 hours.
• Standard Paid Account Inquiries: Initial response within 12 business hours.
• Free Tier Inquiries: Initial response within 24–48 business hours.

4. Real-time status

Real-time operational status, incident histories, and uptime metrics are publicly available at tapbound.com/status.