Refund policy

How purchases work

Tapbound is operated by SkyWay Mark Trading Ventures (TapBound.com). Purchases on Tapbound are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record. The price, currency, and what is included are displayed at the Paddle checkout before payment is taken. By completing a purchase you accept the terms shown at checkout.

What you are buying

Tapbound sells three one-time, per-app products. Every checkout identifies the specific app it applies to, and a purchase never covers more than that app:

• App build ($19.99 one-time): pays for one app’s build. It marks that app as paid, removes the “Built with Tapbound” watermark from it, and queues its initial Android and/or iOS build. Rebuilds of that app are not included.
• Engagement pack ($9.99 one-time): adds push notifications, ads, and analytics capability to one app at build time. It is sold only during app creation and is baked into that app’s build.
• Rebuild credit ($4.99 each): one credit queues one fresh rebuild of a paid app (Android, iOS, or both, at your choice). Credits are consumed only when you request a rebuild.

Builds are produced once an order for the app is confirmed. There is no recurring subscription. The price and product are displayed again at the Paddle checkout before payment is taken.

Right of withdrawal: EU and UK consumers

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a digital purchase within 14 daysof the transaction without giving any reason (“cooling-off period”), unless you have requested immediate performance of the service and acknowledged that the right of withdrawal is lost once the digital content has been fully delivered or the service fully performed.

Because Tapbound begins automated compilation and packaging of your custom mobile binaries immediately on payment, you are asked at checkout to confirm that you consent to immediate performance and acknowledge that your statutory right of withdrawal is waived once the build compilation has started or finished files are delivered. If the build has not yet commenced processing, you retain the full 14-day right of withdrawal.

To exercise the right of withdrawal before build compilation has started, email [email protected] with your Paddle order reference. We will refund the purchase price in full within 14 days of receiving your withdrawal request.

Platform-caused build failures

If a build fails due to a fault on Tapbound’s side, such as an internal runner error, an infrastructure outage, or a platform bug, the rebuild credit consumed is refunded to your account automatically. You will not be charged twice for our error.

A build that fails because of your configuration (for example, an invalid signing certificate, malformed asset, unreachable source website, or store policy rejection of your content) is not a platform failure. The diagnostic reason is shown to you plainly in the dashboard, and subsequent attempts utilize a new rebuild credit.

Manual Verification and 24-Hour Delivery Window: Before any transaction is declared permanently unserviceable, our technical team reserves a verification window of up to 24 hours to inspect pipeline logs, resolve compiler or dependency anomalies, and deliver the final verified application files to your account. If we are unable to provide a functional build within this 24-hour period due to an unresolvable platform-side defect, your build credit is refunded in full automatically.

What happens after a refund

A refunded app build reverses the entitlement: the app returns to unpaid status, its Engagement add-on is removed, and it cannot build again until it is repurchased. A refunded rebuild credit is removed from your available rebuild allowance. Any affiliate commission earned on a refunded purchase is voided. Builds already delivered before the refund are not revoked; refunds do not cover Apple or Google developer fees.

Discretionary refunds

Outside the statutory cooling-off period, refunds are strictly at our discretion. We review requests case by case. Factors we consider include: how recently the purchase was made, whether cloud build resources were consumed, and the technical reason for the request.

What refunds do not cover

• Apple or Google developer account registration fees ($25 one-time or $99/year), which are charged directly by those corporations and are completely outside our control.
• Third-party store review decisions, guideline rejections, delays, or app removals by Apple Inc. or Google LLC.
• Custom compiled binary files already delivered to your dashboard where the platform performed as configured.
• Technical issues or layout defects caused by modifications to the source website after build generation.
• Purchases where the statutory cooling-off period has expired, or where builds have been initiated and delivered without platform failure.

How to request a refund

• Email [email protected] from the address on your account.
• Include your Paddle order reference (in your receipt email) and a brief description of the reason.
• We will acknowledge within 2 business days and confirm the outcome within 10 business days.
• Approved refunds are returned to the original payment method via Paddle within 5 to 10 business days of approval.